Congratulations on purchasing your new True Kit Inflatable boat. We wish you many years of happy boating. You and your boat are automatically registered for warranty purposes at the time of purchase.
WHAT WE COVER
For the inflatable tubes: fabric integrity, seams, buoyancy, air tightness and for all attachments, accessories, parts and equipment including but not limited to floors, oars, seats, handles, d-rings, seat webbings, rope holds, oar holders, wheels, valves: 5 YEARS LIMITED WARRANTY AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP
EXCEPTIONS
Pumps, boat bags, floor bags have a 1 YEAR WARRANTY.
WARRANTY CONDITIONS:
Warranty coverage is only available to customers that purchase directly from True Kit Ltd. Routine maintenance and care outlined in the Operation and Maintenance Manual must be performed in a timely manner in order to maintain warranty coverage. This warranty is not transferable.
GETTING SERVICE
True Kit Ltd or a facility approved by True Kit Ltd will repair, or at True Kit Ltd sole discretion, replace any of the short comings described above. In the event of a claim, you must report the defect in writing or by email, including the model number, hull identification number, your contact details, date of purchase and information regarding what the issue or defect is. Photos and a video of the affected area or item will be needed for True Kit to assess the cause of the warranty claim.
It is the customers responsibility and cost to return the boat to True Kit Ltd for any warranty purposes. The customer must provide True Kit Ltd with a reasonable opportunity and time to repair the product for warranty purposes.
Under no circumstances will True Kit Ltd be responsible for incidental or consequential damages in connection with the use of True Kit boats . True Kit Ltd's liability relating to any warranty claim(s), relating in any way, to the sale or use of their boats, parts and accessories must not in any case exceed the purchase price of the product that such a claim relates to.
WHAT IS NOT COVERED
- Use of the boat for racing or commercial use (our boats are designed and built for recreational purposes)
- Deterioration due to failure to protect a stored boat from UV light exposure.
- Use of an engine of greater power than the boat's maximum Hp rating.
- Misuse, abuse or neglect, such as improper docking, towing, driving, packing, transport or storage
- Collision, improper transportation, punctures, tears, abrasions, discolouration, theft, fire, etc
- Changes and modifications to the original product
- Damage, such as corrosion of metal parts due to lack of maintenance, or premature wear due to improper use
- Purchase of a demo or used boat
- Consequential damage
- Normal ageing of the boat (eg sand in the valves, wear and tear etc)
The better you take care of your boat, the longer it will last.
If storing your boat outside, we recommend covering your boat when it is not in use to protect it from unnecessary UV exposure.
Keep the buoyancy tubes away from sharp objects that could cause damage.
Keep the boat inflated to recommended inflation pressures
When fishing, put fish straight into a fish bin to avoid damage to the boat.
We hope your True Kit inflatable provides you with many years of enjoyment. If you have any questions please contact us.
