When it comes to purchasing premium products, one factor that has a significant impact on your buying experience, and the value you receive, is whether you’re purchasing directly from the manufacturer or through a third-party retailer. This distinction is particularly crucial when investing in something as specialised as an inflatable boat.
At True Kit, we believe that buying direct from the company can make all the difference. In fact, we are one of the few companies in the inflatable boat industry that sell directly to our customers, bypassing traditional retailers and distributors. In this article, we'll explain why buying direct matters, how it benefits you, and why it gives True Kit an edge in delivering superior value to our customers.
1. Personalised Service and Expert Knowledge
One of the biggest advantages of buying directly from True Kit is that you are dealing with the people who know the product best—our own team of experts. Unlike retailers who may carry a wide range of unrelated products, we focus exclusively on inflatable catamarans. When you reach out to us with questions, concerns, or specific requirements, you are getting information straight from the source.
By choosing to go direct, you’ll have access to our team who can offer detailed, tailored advice that fits your needs. Whether you need help deciding which True Kit inflatable boat is best for your adventures or want guidance on maintenance, our experts are just a phone call or email away. This level of support is difficult to match when buying from a retailer who may not specialise in our products or be as familiar with the nuances of inflatable boats.
2. Direct Communication for Customised Solutions
At True Kit, we understand that every customer is unique, and so are their needs. When you buy directly from us, you open the door to a more personalised service that isn’t possible when going through a middleman. Because you’re dealing with True Kit directly, you can also add accessories like Railblaza sideports, or Quicklock Dinghy Wheels to the boat professionally, before it leaves our warehouses.
3. Transparent Pricing and Better Value for Money
When you buy from a retailer, there is always a markup to cover their overheads and profits, meaning you’re likely paying more than you would if you bought directly from the manufacturer. At True Kit, we have eliminated this middleman, allowing us to pass those savings directly onto you. By selling directly to our customers, we offer transparent pricing and better value for money. Meaning we can add higher quality components to the boat when compared to our competitors, and not need to raise the price as a result.
4. Faster and More Reliable Support
Another advantage of buying directly from True Kit is the speed and reliability of our after-sales support. If you encounter any issues with your inflatable catamaran, or have questions after your boat, we’re here to help, offering quick resolutions directly from our in-house team.
Retailers, on the other hand, often act as intermediaries between the customer and the manufacturer. This can lead to delays in communication, longer waiting times for support, and a lack of direct solutions. When you buy from us, there’s no back-and-forth between multiple parties—just direct, immediate assistance from our knowledgeable team.
5. Access to New Products
One of the perks of buying direct from True Kit is gaining access to our latest models, designs, and innovations from day one. Retailers often take time to stock new products, but when you shop directly with us, you can be the first to experience new advancements in inflatable boat technology.
6. Stronger Connection to the Brand
At True Kit, we strive to foster a close relationship with our customers. Buying direct helps strengthen this connection, as you become part of a community that shares a passion for the water and the innovative design of our products.
By dealing with us directly, you also have a direct line of communication for feedback, allowing us to continue improving our products based on real customer experiences. Retailers don’t offer this same level of engagement with the manufacturer, which can mean less feedback reaching the brand and, ultimately, fewer opportunities for product development.
7. More Control and Consistency in Quality
At True Kit, we take pride in managing every step of the production process in-house, allowing us to maintain complete control over the quality of our boats. By keeping everything in-house, True Kit keeps strict control over the quality of every boat that leaves our facility. We’re dedicated to producing the best inflatable boats on the market, and selling directly to you ensures we don’t have to compromise on quality to meet retailer demands. When you choose True Kit, you’re investing in a product that has been carefully crafted and rigorously tested, with no shortcuts or external pressures.
The True Kit Difference
Buying direct from a company isn’t just about convenience—it’s about getting better value, a more personalised experience, and access to the brand’s expertise. At True Kit, we’ve made the decision to sell directly to our customers because we believe it offers the best possible experience.
When you choose True Kit, you’re not just purchasing a boat—you’re investing in a relationship with a brand that is dedicated to quality, innovation, and customer satisfaction. Explore our range of True Kit inflatable boats today, and discover why buying direct is the smart choice for your next adventure on the water.
Ready to experience the True Kit difference? Shop directly from us today and enjoy the benefits of buying straight from the experts. Check out our latest models here and feel confident that you’re making the best choice for your next inflatable boat.
